Last Updated: 4th November 2024

Introduction

Welcome to Cobalt Muse Agency ("we," "our," "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cobaltmuseagency.com, and outlines your privacy rights under the General Data Protection Regulation (GDPR) and other relevant laws.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Information: Name, email address, phone number, company name, job title.

• Contact Information: Email address, phone number, and any other contact details you provide.

• Technical Data: IP address, browser type, version, time zone setting, operating system, and platform.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing materials from us and your communication preferences.

We do not collect any special categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data).

2. How We Collect Your Information

We collect personal data in the following ways:

• Direct Interactions: When you contact us through our website’s contact form, subscribe to our newsletter, book a consultation, or provide information during business inquiries.

• Automated Technologies: As you interact with our website, we collect Technical and Usage Data via cookies, server logs, and similar technologies.

• Third-Party Sources: We may receive personal data about you from analytics providers such as Google Analytics.

3. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: To respond to your inquiries, provide services you’ve requested, and manage your account.

• To Improve Our Website: To administer and protect our website (e.g., troubleshooting, data analysis, and testing).

• Marketing: With your consent, we may send you updates and marketing materials. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

• Legal Compliance: To comply with legal obligations and protect our rights.

4. Legal Basis for Processing Your Information

Under GDPR, we rely on the following legal grounds to process your personal data:

• Consent: When you provide consent to receive marketing communications.

• Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.

• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our website and services, and only when these interests are not overridden by your data protection rights.

5. Data Sharing

We may share your data with:

• Service Providers: Third parties who assist us with our website operations (e.g., IT services, analytics).

• Compliance with Laws: We may share data when required by law or to enforce our legal rights.

We do not sell, lease, or distribute your personal data to third parties unless we have your permission or are required by law to do so.

6. International Transfers

Your personal data may be transferred to and stored on servers located outside the European Economic Area (EEA). We ensure that adequate safeguards are in place to protect your data during such transfers, in compliance with GDPR.

7. Data Security

We take data security seriously and have implemented appropriate measures to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. However, please note that no data transmission over the internet is entirely secure. 

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

9. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right to Access: Request access to your personal data and receive a copy.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data, subject to certain conditions.

• Right to Restrict Processing: Request the restriction of processing under specific circumstances.

• Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another controller.

• Right to Object: Object to the processing of your data based on legitimate interests.

To exercise these rights, please contact us at contact@cobaltmuse.com.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand your preferences and improve our site. For more information on our use of cookies, please review our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not cover third-party websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us:

Cobalt Muse Agency
Email: contact@cobaltmuse.com